FAQs & Troubleshooting
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1.
How to identify your Operating System (OS).
2.
What is Brother iPrint&Scan?
3.
I cannot save a file downloaded from the Brother support website (For Windows)
4.
Your Scanner Cannot Be Detected on the Network During Installation
5.
Scanning and Other Problems
6.
Load Documents Longer than Standard Size
7.
Clean the Sensors
8.
Reset the Usage Counters
9.
Use TX Verification Mail
10.
Load Business Cards
11.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
12.
Reset Your Brother Machine
13.
Update the Driver or Firmware for your Brother machine
14.
Turn Setting Lock On
15.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
16.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
17.
The scanning speed is slow when scanning from my machine. (Windows)
18.
My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
19.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
Configure the Scan to Email Feature (Linux)
22.
Delete a network scanner entry. (Linux)
23.
Uninstall the scanner driver. (Linux)
24.
Save Scanned Documents Using Scan to Workflow Function
25.
Change the General Settings from the Control Panel
26.
If You Cannot Complete the Wireless Network Setup Configuration
27.
Wireless LAN Error Codes
28.
Configure Date and Time Using Web Based Management
29.
Access Web Based Management
30.
Download a file from the "Downloads" section and save it to Windows 8 computer.