FAQs & Troubleshooting
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1.
Scanning and Other Problems
2.
Install PaperPort™ 12SE / 14SE (Windows)
3.
Load Receipts, Clippings, Photos, and Other Documents
4.
How to identify your Operating System (OS).
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
Check the Serial Number
7.
Reset the Usage Counters
8.
Save Scanned Documents on Your Computer
9.
Load Business Cards
10.
Load Standard Size Documents
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
Document Jam
13.
Clean the Scanner and Rollers
14.
Load Documents Longer than Standard Size
15.
Acceptable Documents
16.
Load a Plastic Card
17.
Load Documents
18.
Replace the Brake Roller
19.
Open the "Scanners and Cameras" and Properties.
20.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
21.
Replace the Pick Up Roller
22.
Error and Maintenance Indications
23.
Reset Your Brother Machine
24.
Where can I download Brother iPrint&Scan application for Mac?
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
Open the Control Panel (For Windows)
27.
Update the Driver or Firmware for your Brother machine
28.
I cannot install Brother drivers on Debian 10 or later (Linux)
29.
What driver package format is supported by my Linux distribution?
30.
Printing/ Scanning with a mobile device