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MFC-J6930DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J6930DW

Not your product?

Date: 08/24/2016 ID: faq00000297_002

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2.

Currently, Brother software/drivers do not support scanning, PaperPort® or PC faxing in a Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012/ Windows Server 2012 R2 environment. Only printing via network is supported in Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012/ Windows Server 2012 R2.

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J6530DW, MFC-J6535DW(XL), MFC-J6930DW

If you need further assistance, please contact Brother customer service:

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