FAQs & Troubleshooting

Close

MFC-J491DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J491DW

Not your product?

Date: 04/03/2017 ID: faq00000297_003

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2 or Windows Server 2016.

Currently, Brother software/drivers do not support scanning, PaperPort® or PC faxing in a Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012/ Windows Server 2012 R2/ Windows Server 2016 environment. Only printing via network is supported in Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012/ Windows Server 2012 R2/ Windows Server 2016.

Related Models

DCP-L2550DW, HL-L2390DW, HL-L2395DW, HL-L3290CDW, MFC-J491DW, MFC-J497DW, MFC-J5845DW(XL), MFC-J5945DW, MFC-J6545DW(XL), MFC-J690DW, MFC-J6945DW, MFC-J995DW(XL), MFC-L2710DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L3710CW, MFC-L3750CDW, MFC-L3770CDW, MFC-L8610CDW, MFC-L8895CDW, MFC-L8900CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.