FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 01/29/2013 ID: faq00000307_022

Jam Tray 1 or Jam Tray

Follow the steps below to clear the message Jam Tray 1 or Jam Tray.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Pull the paper tray completely out of the machine.

    Pull out paper tray

  2. Use both hands to slowly pull out the jammed paper.

    Pull out jammed paper

  3. Make sure that the paper is below the maximum paper mark maximum paper mark in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the machine.

Related Models

MFC-9140CDN, MFC-9330CDW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.