FAQs & Troubleshooting

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HL-3170CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-3170CDW

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Date: 11/02/2012 ID: faq00000307_021

Jam Tray 1

Please follow the steps below to clear the message Jam Tray 1.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Pull the paper tray completely out of the machine.


    Pull out tray


  2. Use both hands to slowly pull out the jammed paper.


    Pull out paper



  3. Make sure that the paper is below the maximum paper mark maximum paper mark in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the machine.

Related FAQs

Related Models

HL-3150CDN, HL-3170CDW

If you need further assistance, please contact Brother customer service:

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