I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
This FAQ is applicable only for a shared Brother machine as shown in the image below.
However, before you install Windows XP Service Pack, please try the followings:
Click on START, SETTINGS and PRINTERS & FAXES.
Check if the printer icon appears as shared printer.
If the printer is not shared, right click on the printer icon and select Properties => click on Sharing tab. Please make sure Share this printer is selected.
If the problem still continues, continue to follow the instructions below:
Step 2: Uninstall the Brother MFL-Pro Software from your Windows XP PC
Click on START, CONTROL PANEL, ADD & REMOVE PROGRAMS, and remove the following programs: Brother MFL-Pro xxxxx.
Click on START, SETTINGS and PRINTERS & FAXES and delete the Brother driver & the PC-Fax driver.
In the "Printers & Faxes" window, you will click on File and Server Properties.
Click on the "Drivers" tab.
Select the "Brother xxxxx" driver or any other Brother driver, then click REMOVE.
Step 3: Install Windows XP Service Pack and reinstall the Brother MFL-Pro Software on your Windows XP PC
Install Windows XP Service Pack from the Microsoft®'s web page.
Reinstall the Brother MFL-Pro Software from your CD-ROM.
If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.
DCP-135C, DCP-145C, DCP-165C, DCP-195C, DCP-350C, DCP-375CW, DCP-385C, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7010L, DCP-7025, DCP-7030, DCP-7045N, DCP-7055, DCP-7065DN, DCP-8060, DCP-8065DN, DCP-8070D, DCP-9010CN, DCP-9040CN, DCP-J140W, FAX-2840, HL-5450DN, HL-6180DW, MFC-235C, MFC-250C, MFC-255CW, MFC-465CN, MFC-490CW, MFC-5860CN, MFC-6490CW, MFC-7225N, MFC-7320, MFC-7360, MFC-7420, MFC-7440N, MFC-7820N, MFC-7860DW, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8510DN, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-8950DW, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J6510DW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.