FAQs & Troubleshooting

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HL-1210W

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 13/07/2018 ID: faq00002977_007

Verify the Brother machine connected to the Wireless Network (For Macintosh)

Please follow these steps below to verify the Brother machine connected to the Wireless Network.

NOTE: The screens may differ depending on operating system being used and your Brother machine.

 

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

  1. If the machine's display (hereinafter called LCD) is blank, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
    If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.
     
  2. Check the LCD screen for any error messages. An example would be "Paper Jam" or "Ink/Toner Empty". If the LCD screen shows an error, troubleshoot to clear the issue indicated.

 

PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

Please check your machine's wireless status by printing the Network Configuration List (Click here to see how to print the Network Configuration List.), and make sure you connect the machine to the proper network SSID.

 

 

PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

  1. Obtain the machine's IP address using the Network Configuration report you printed earlier. If the IP address is invalid for your network, then continue to PART 4 to establish a wireless connection.
    An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.
     
  2. Obtain the computer's IP Address:

     

    1. Click Apple Menu and select System Preferences.

      Choose System Preferences

       

    2. Click Network.

      Click Network

       

    3. Make a note of the IP Address in Status.

      Make a note of the IP Address
    If you cannot find an IP address, this indicates that there is a problem with your computer's network connection. If you are unsure of how to reconnect your computer to the network, contact your router manufacturer or network administrator for further support with the computer's network connection.
     
  3. Check the following points applicable for your PC and the Brother machine IP address.

     

    • The address numbers shown in bold text should both be the same:

      PC IP address: 192.168.1.2
      Brother machine IP address: 192.168.1.199
    If the address numbers shown in bold text are NOT the same, continue to PART 4 to re-establish a network connection.
     
    • The end number is different and unique to each device and is between 2-254.
    • The addresses are unique among all connected devices on your network environment.

     

  4. Ping the Brother machine:

     

    1. On the Macintosh, open the Network Utility.

      (OS X 10.9 or later)
      Click Go from the Finder bar, Computer => Macintosh HD => System => Library => CoreServices => Applications => Network Utility.

      (Mac OS X 10.4 - 10.8)
      Click Go from the Finder bar, Applications => Utilities => Network Utility.
    2. Click the PING button at the top of the window and enter the brother machine's IP address in the appropriate section.

      Enter the network address to ping

       

    3. Select Send Only _ Pings and change the value to 4.
    4. Click the PING button to the right.
      Ping the Brother machine

       

      • If you receive replies and they are from the Brother machine's IP address (see image below for an example), then there is communication between the computer and the Brother machine. Close the window.

        Receive replies and they are from the Brother machine's IP address

         

      • If you don't receive any replies or they are not from the correct IP address, then this indicates that there is a communication problem between the Brother machine and the Computer. To resolve the issue, follow the steps below.

         

        1. If the computer is wireless, confirm that it is connected to the same network SSID that the Brother machine is connected to. If it is connected to a neighboring wireless network, then you will need to troubleshoot your computer's network connection. Contact your router manufacturer or Network Admin for support.
        2. Repeat PART 2 after making any adjustments to the configuration. If you still can't ping the Brother machine, continue to PART 4 to re-establish the wireless connection.

If you have already completed PART 4 and you still can't ping the Brother machine, attempt to ping from another network-connected computer to determine if the issue is specific to this computer's Network Connection. If so, contact the computer manufacturer or network admin for further support troubleshooting this specific computer.

 

PART 4: ESTABLISH A WIRELESS CONNECTION

  1. Reset the network settings to the factory default.
    > Click here to see how to reset the machine back to the factory settings.
    If you can print or scan from other computers on the network than your computer, do not reset the network card but consult your computer manufacturer or network admin. The causes will be software firewalls, security programs, or other software may be blocking the communication.
     
  2. For steps on connecting the machine to your wireless network, see the following solutions.

     

  3. Once the machine is connected to the wireless network, repeat to PART 2.

Related Models

HL-1210W, HL-2270DW

If you need further assistance, please contact Brother customer service:

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