FAQs & Troubleshooting

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Innov-is BP3600

FAQs & Troubleshooting

FAQs & Troubleshooting

Innov-is BP3600

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Date: 30/11/2020 ID: faqh00101454_000

The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."

This message is displayed when the Lens Calibration Sheet can not be detected correctly during Lens Calibration.

Check the following points or solutions

 

1. Shooting the Lens Calibration Sheet

 

In the first photo, take a picture of the sheet from directly above as shown in the figure.
Be sure that the square marks are aligned within the blue round brackets.

img

 

In the second photo, take a picture of the sheet from an angle as shown in the figure.
Be sure that the square marks are aligned within the blue round brackets.

img

 

 

2. Shooting location

 

Perform Lens Calibration in a lighted environment.

 

Related Models

Innov-is BP3600

If you need further assistance, please contact Brother customer service:

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