FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 19/10/2015 ID: faqh00000599_003

Maintenance (Oiling the machine)

In order to extend the life of the embroidery machine's parts and keep the machine operating correctly, be sure to oil the machine before the first time that it is used. If too little oil was applied to the race, an error message may appear.
Afterward, put a drop of oil onto the hook once a day before use, and put a drop of oil to the lower needle bar felt washer every 40 to 50 hours of machine use.



Oiling the race


  1. Turn off the embroidery machine.


  2. Open the hook cover, and remove the bobbin case.


  3. Rotate the handwheel (about 50 degrees) to move the race of the hook to a position where it can easily be oiled.

    (1) Handwheel

  4. Put a drop of oil onto the hook.
    Front angle view   Side view

    (1) Punch a small hole in oil bottle.
    (2) Apply oil here.


  5. After oiling, insert the bobbin case into the hook, and then close the hook cover.


    Be sure to close the hook cover before using the embroidery machine. Embroidery fabric may be caught and cause mechanical issues if the hook cover is left open.



Oiling the needle bars


From embroidering screen, select one needle bar at a time. Pull down the selected needle bar and lock into position. Put one drop of oil on the lower needle bar felt washer.

(1) Apply oil here.


  • Too much oil may drip onto sewing project.
  • Put a drop of oil onto the hook once a day before use.
  • Apply one drop of oil on the lower needle bar above the felt washer every 40 – 50 hours of sewing time.
  • Apply only sewing machine oil. Use of any other type of oil may result in damage to the embroidery machine.
  • Do not apply too much oil. Fabric or thread may get contaminated. If too much oil is applied, wipe off any excess with a rag.
  • If the thread breaks while sewing or the operating noise of the hook becomes loud, apply oil onto the race hook.

Related Models

PR-600/600C, PR-620/620C/600II/600IIC

If you need further assistance, please contact Brother customer service:

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