MFC-L2700DW
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FAQs & Troubleshooting |
![](/g/b/img/product/mfcl2700dw_us_eu_as.jpg)
MFC-L2700DW
Date: 25/03/2016 ID: faq00002955_000
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
Please check the following points.
Check 1
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.
Check 2
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.
Check 3
The memory where the scanned data is saved might not be recognized.
- If the USB cable is connected to Android™ mobile device, disconnect the USB cable.
- If the SD card is inserted into Android™ mobile device, remove the SD card once and then insert it into the device again.
If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.
ADS-1100W, ADS-1600W, ADS-2100, ADS-2600We, ADS-2800W, ADS-3600W, DCP-1610W, DCP-375CW, DCP-585CW, DCP-6690CW, DCP-7045N, DCP-8065DN, DCP-9010CN, DCP-9040CN, DCP-J105, DCP-J140W, DCP-L2540DW, DCP-T500W, DCP-T510W, DCP-T710W, MFC-1910W, MFC-255CW, MFC-490CW, MFC-6490CW, MFC-7860DW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-8950DW, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9440CN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J2320, MFC-J2330DW, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J6510DW, MFC-L2700DW, MFC-L2740DW, MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9570CDW, MFC-T910DW
If you need further assistance, please contact Brother customer service:
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