FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 22/10/2020 ID: faqp00001529_002

I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/2013 (P-touch Editor 5.0 for Windows).

The Add-In function does not support 64 bit editions of Microsoft Office 2010/2013 (Word, Excel, and Outlook). In the Add-In setting window, the checkboxes for the Microsoft application are grayed out and cannot be checked.


Please use 32 bit editions of Microsoft Office 2010/2013.

By default, Microsoft Office 2010/2013 installs the 32 bit version of Office 2010/2013 even if your computer is running a 64 bit edition of Windows.

Related Models

PT-2700, PT-2730, PT-7600, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, QL-1050, QL-1060N, QL-500, QL-570, QL-580N, QL-700, QL-720NW, TD-2020, TD-2130N, TD-4000, TD-4100N

If you need further assistance, please contact Brother customer service:

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