FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 01/07/2020 ID: faq00000230_024

Refill Ink

Follow the steps below to refill the ink tanks:


NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.


Make sure to confirm the actual amount of remaining ink visually by looking through the window (1) of the ink tank. If the remaining ink level is at or below the lower line (2) under the minimum fill mark, refill the ink tank.
Make sure to confirm actual amount of remaining ink
The ink below the lower line is necessary to prevent air from drying out and damaging the print head assembly.
Refill the ink tank when the remaining ink level is at or below the lower line.

If ink gets into your eyes, rinse them with water immediately. If left as it is, it may cause red eye or mild inflammation. In case of any abnormality, consult your doctor.

  • Brother strongly recommends that you continue to use only Genuine Brother Brand replacement ink designed for your model. Use or attempted use of potentially incompatible ink in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother ink.
    > Brother Genuine Supplies information
  • The color ink run out of ink even though you never or rarely print in color.
    > Click here to see information for it.
  • Check the ink bottle model name on the label. Using the incorrect ink may cause damage to the machine.
    Check ink bottle model name on label
  1. Open the ink tank cover (1).
    Open ink tank cover
  2. Remove the ink tank cap for the color you want to refill, and place it on the back of the cover, as shown.
    Remove ink tank cap for color you want to refill

    Be careful to avoid touching any ink when handling the ink tank cap.

  3. Remove the ink bottle cap, remove the film from the ink bottle, and then replace the cap.
    Remove ink bottle cap, remove film from ink bottle, and then replace cap
    • Replace the ink bottle cap tightly. Otherwise, the ink may leak.
    • DO NOT shake the ink bottles. If ink stains your skin or clothing, wash with soap or detergent at once.
  4. Remove the nozzle cap, as shown.
    Remove nozzle cap
  5. Make sure that the color of the ink tank cap matches the ink color you want to refill.
    Keep the nozzle close to the ink tank opening and insert the bottle nozzle firmly into the ink tank so that the ink does not spill.
    Refill ink tank

    To fill the ink tank faster, insert the bottle nozzle firmly into the ink tank so that the arrow mark shown on the ink bottle in the illustration is up.
    Insert bottle nozzle firmly into ink tank so that arrow mark shown on ink bottle is up

  6. The bottle is self-standing, and the ink fills automatically until the bottle is empty or until the ink reaches the maximum fill mark line.
    To fill the ink tank faster, squeeze the bottle on both sides.
    Bottle is self-standing

    Be careful not to fill the ink past the upper line above the maximum fill mark.

    • Be careful not to spill any ink when you refill the ink tank.
    • Refill with all of the ink in the bottle, if it does not exceed the upper line.
  7. Keep the nozzle close to the ink tank opening and turn the nozzle up and remove the bottle from the ink tank so that the ink does not spill.
    Remove bottle from ink tank
  8. Replace the nozzle cap.
    Replace nozzle cap
    • If any ink remains in the ink bottle, seal the cap tightly and store the ink bottle upright on a level surface in a cool, dark place.
    • Avoid tilting the ink bottle or storing it on its side; it may leak.
  9. Reattach the ink tank cap.
    Reattach ink tank cap
  10. Repeat these steps for each ink tank you want to refill.
  11. Close the ink tank cover.
    If the Ink LED is blinking, press Stop(Stop).
    • If you accidentally mix the colors by filling the wrong ink tank, contact Brother customer service or your local Brother dealer.
    • If you have opened an ink bottle, use it within six months. Use unopened ink bottles by the expiration date written on the bottle package.

Related FAQs

Related Models

DCP-T220, DCP-T420W

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.