FAQs & Troubleshooting

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PJ-622

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 09/13/2019 ID: faqp00001466_001

What do the indicator lights mean?

The indicators light and flash to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.

 

lit in green or lit in orange  or lit in red
Indicator is lit in the color shown
blinking in green  or blinking in orange  or blinking in red
Indicator is blinking in the color shown
blinking in orange and green or blinking in red and orange
Indicator is blinking in alternating colors as shown
Indicator is lit or blinking in any color or pattern
Indicator is lit or blinking in any color or pattern
Indicator is off
Indicator is off

 

POWER DATA STATUS Bluetooth®
*1
Description Solution
lit in green Indicator is off Indicator is off Indicator is lit or blinking in any color or pattern AC adapter/ DC cable/ Rechargeable Li-ion battery in use  
lit in orange Indicator is off Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Rechargeable Ni-MH battery in use
lit in green or orange Indicator is off Indicator is off Indicator is lit or blinking in any color or pattern Rechargeable battery in use, battery charge is full
lit in green or orange Indicator is lit or blinking in any color or pattern once every 4seconds
(Once every 4 seconds)
Indicator is lit or blinking in any color or pattern Rechargeable battery in use, battery charge is half-full
lit in green or orange Indicator is lit or blinking in any color or pattern twice every 4seconds
(Twice every 4 seconds)
Indicator is lit or blinking in any color or pattern Rechargeable battery in use, battery charge is low
lit in green or orange Indicator is lit or blinking in any color or pattern blinking in orange
(Once every second)
Indicator is lit or blinking in any color or pattern Rechargeable battery needs to be charged
blinking in orange and green Indicator is off Indicator is off Indicator is lit or blinking in any color or pattern Rechargeable Ni-MH battery is discharging
blinking in green Indicator is off Indicator is off Indicator is lit or blinking in any color or pattern Rechargeable Ni-MH battery is charging
lit in green or orange blinking in green Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Printing or receiving data
lit in green or orange lit in green Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Buffer contains unprinted data
lit in green or orange blinking in red Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Receiving flash upgrade
lit in green or orange blinking in orange Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Printer Receiving upgrade
lit in green or orange lit in red Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Printer is in service mode (for cleaning the platen roller or printing a printer report)
blinking in red blinking in red blinking in red Indicator is lit or blinking in any color or pattern System error (call for service)
Indicator is off Indicator is off Indicator is off Indicator is off The POWER indicator does not light

The printer is receiving no power. If you are using AC or DC power, make sure that the AC adapter or DC cable is properly connected (See "How to connect to an AC power outlet (Optional)" or "How to connect to a DC power outlet (Optional)".) and make sure that the AC or DC power outlet is turned on. If you are using DC power, check the fuse.

blinking in red Indicator is off blinking in orange Indicator is lit or blinking in any color or pattern No rechargeable Ni-MH battery found when charging

The printer did not detect a rechargeable Ni-MH battery when you tried to charge the battery.
Make sure that the rechargeable Ni-MH battery is installed properly and that there are no broken wires at the battery or connector. (See "How to install the Ni-MH Battery (Optional)".)

 

If the rechargeable Ni-MH battery is connected properly, the battery may have overheated while charging. Allow the rechargeable Ni-MH battery to cool before charging it again. If this is a reoccurring problem, replace the rechargeable Ni-MH battery.

blinking in red Indicator is off blinking in green Indicator is lit or blinking in any color or pattern Time-out when charging the rechargeable Ni-MH battery Too much time is needed to charge the rechargeable Ni-MH battery (normally the battery should be fully-charged within 120 minutes). Replace the rechargeable Ni-MH battery.
lit in green or orange Indicator is off blinking in red and orange Indicator is lit or blinking in any color or pattern Head or motor is cooling down

The thermal head or motor is too hot.

Head:
If the thermal head becomes even hotter, the thermal head may produce imaging on the paper in areas not intended to be printed. This condition is normal when printing documents with a great deal of "black" content. The printer will stop and resume printing after the print head has cooled down. To avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount of black space being printed (for example, remove background shading and colors in graphs and presentation documents), and make sure that the printer has adequate ventilation and is not located in an enclosed space.

Motor:
Do not use the printer continuously. If the printer is used continuously, the motor will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down.

This condition may occur more often when the printer is used at high altitude (more than 10,000 feet) due to a lower air density available to cool the printer.

lit in green or orange blinking in orange blinking in orange Indicator is lit or blinking in any color or pattern Data reception error

Data is not being received properly, most likely because of a poor IrDA connection. Reposition the printer and/or IrDA port on the computer and try again.

lit in green or orange lit in orange lit in orange Indicator is lit or blinking in any color or pattern Buffer full or format error  
lit in green or orange blinking in red blinking in red Indicator is lit or blinking in any color or pattern Printer is in boot mode

The AC adapter was unplugged while the firmware was being updated, and the printer started up in boot mode the next time it was started. Contact your reseller or Brother Customer Service for assistance.

Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern Indicator is lit or blinking in any color or pattern blue Ready for Bluetooth communication  

 *1: PJ-662/663 only

Related Models

PJ-622, PJ-623, PJ-662, PJ-663

If you need further assistance, please contact Brother customer service:

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