FAQs & Troubleshooting

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MFC-J497DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J497DW

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Date: 01/23/2020 ID: faq00002531_502

Clean the Print Head from Your Brother Machine

To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.
  • Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages. Depending on the problem color, select to clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once.
  • Cleaning the print head consumes ink.
  • Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

MFC-J491DW/MFC-J497DW

  1. Press Settings.
  2. Press or to select the following:
    1. Select [General Setup]. Press OK.
    2. Select [Maintenance]. Press OK.
    3. Select [Print Head Cleaning]. Press OK.
    4. Select [Black only], [Color only], or [All]. Press OK.
    5. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press .
    The machine cleans the print head.
  • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
  • You can also clean the print head from your computer.

MFC-J690DW/MFC-J895DW

  1. Press [Settings]>[Maintenance]>[Print Head Cleaning].
  2. Press [Black only], [Color only], or [All].
  3. Press [Normal], [Strong], or [Strongest].
  4. Press [Start].
    The machine cleans the print head.
  • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
  • You can also clean the print head from your computer.

Related Models

MFC-J491DW, MFC-J497DW, MFC-J690DW, MFC-J895DW

If you need further assistance, please contact Brother customer service:

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