FAQs & Troubleshooting

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Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9420CN

Not your product?

Date: 02/14/2006 ID: faq00002039_000

I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?

To resolve this issue, use the WIA driver instead of the TWAIN driver. If you want to scan using the TWAIN driver, please use your Brother machine with the USB/ LAN connection.

Related Models

DCP-1400, DCP-7020, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8080DN, DCP-8085DN, FAX-4750e, FAX-5750e, MFC-7220, MFC-7225N, MFC-7420, MFC-7820N, MFC-8220, MFC-8420, MFC-8440, MFC-8460N, MFC-8480DN, MFC-8500, MFC-8640D, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9420CN, MFC-9700, MFC-9800

If you need further assistance, please contact Brother customer service:

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