FAQs & Troubleshooting

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MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9420CN

Not your product?

Date: 01/20/2006 ID: faq00002036_000

I'm using Mac OS® X 10.4. When I print a document from my computer the Brother machine does not print the number of copies I have selected. What can I do?

This issue can be resolved by updating the printer driver. To download and install the update follow the steps listed below:

Click here to download the update driver on your HDD. Double click on the downloaded file. The Installer Disk Image will be mounted on your Desktop. You will find the icon "BrotherXXXX.pkg" on the desktop.

If you don't find the icon, please extract the downloaded file manualy with "Disk Utility". The "Disk Utility" can be found in /Applications/Utilities.

Choose the "dmg" file and click the Open icon. The Disk Image will be mounted on your Desktop.
  1. Double-click the icon.
  2. Follow the instructions.

The Installer will ask you to select a destination volume. Please select the same volume on which the Mac OS® X 10.4 operating system is installed.

For USB Users:

  1. Connect the USB interface cable to your Macintosh, and then connect it to the product.

Do not connect the product to a USB port on a keyboard or a non powered USB hub.

  1. Open the "Printer Setup Utility". The "Printer Setup Utility" can be found in /Applications/Utilities.
  2. Click Add Printer...
  3. Select "Default Browser".
  4. Select your machine.
  5. Select  "Brother" from the "Print Using" list.
  6. Select your printer model's CUPS driver from "Model" list
  7. The name of CUPS driver is "model name + CUPS v1.1".
  8. Click Add. The printer will be available from the "Printer List".
  9. Select Quit from the menu.
  10. The setup is now complete.

For Network Users:

  1. Connect the network interface cable to the product, and then connect it to a free port on your hub.
  2. Turn on the product by plugging in the power cord. Turn the power switch on.
  3. Open the "Printer Setup Utility". "Printer Setup Utility" can be found in /Applications/Utilities.
  4. Click the Add Printer...
  5. Select "Default Browser".
  6. Select your machine.
  7. Select  "Brother" from the "Print Using" list.
  8. Select your printer model's CUPS driver from "Model" list.
  9. The name of CUPS driver is "model name + CUPS v1.1".
  10. Click Add. The printer will be available from the "Printer List".
  11. Select Quit  from the menu.
  12. The setup is now complete.

Related Models

MFC-9420CN

If you need further assistance, please contact Brother customer service:

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