FAQs & Troubleshooting

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MFC-9325CW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9325CW

Not your product?

Date: 11/19/2012 ID: faq00000002_012

Completely blank or some colors are missing.

Completely blank or some colors


Please check the following points to solve the problem:

  1. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

  2. The toner cartridge may be damaged. Put in a new toner cartridge as follow:

    1. Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color causing the problem.
    3. Replace the toner cartridge of the color. Click here to see the details of how to replace the toner cartridge.

  3. If the problem continues, the drum unit may be damaged. Put in a new drum unit of the color causing the problem. Click here to see the details of how to replace the drum unit.

Related Models

HL-3045CN, HL-3075CW, MFC-9125CN, MFC-9325CW

If you need further assistance, please contact Brother customer service:

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