FAQs & Troubleshooting

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MFC-7360N

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-7360N

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Date: 07/10/2015 ID: faq00002541_008

Clean the paper pick-up roller (video instructions available)

Please follow the steps below to clean the paper pick-up roller:
NOTE: Videos shown below are from representative product and may differ from your Brother machine.
 

 

Do not touch

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.

 

 

  1. Turn off the machine's power switch. Unplug the power cord from the AC power outlet (electrical socket).

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)

    For models with FAX functions:
    To prevent you from losing important messages, please refer to the Related FAQ's at the end of this page.
     

     

  2. Pull the paper tray completely out of the machine. Remove all the paper and anything that is stuck inside from the paper tray.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  3. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad of the paper tray with it to remove dust.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  4. Wipe the two paper pick-up rollers inside the machine.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  5. Put the paper back in the paper tray, and then put the paper tray back in the machine. Plug the machine's power cord back into the AC power outlet (electrical socket) Then, turn on the machine's power switch.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)

Related FAQs

Related Models

DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, HL-2280DW, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DW

If you need further assistance, please contact Brother customer service:

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