FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 11/19/2012 ID: faq00000231_038



Please check the following points to solve the problem:

NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.

  1. Check that you use the paper that meets our specification. Click here to see the details of the recommended paper.

  2. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

  3. Make sure that the fuser cover (1) inside the back cover is closed properly.
    Fuser cover
  4. Make sure that the back cover is closed properly.
    Back cover

    When using a straight paper path from the manual feed slot through to the back of the machine to print on thick paper, labels, envelopes or paper that is smaller than 4.1x5.8in. (105x148mm), keep the back cover open.

  5. Make sure that two gray levers inside the back cover, one on the left-hand side and one on the right-hand side, are pulled down.

    The two gray levers are pulled down.

  6. Make sure that the media type settings in the printer driver matches the type of paper you are using.

Related Models

HL-3045CN, HL-3075CW

If you need further assistance, please contact Brother customer service:

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