FAQs & Troubleshooting

Close

PT-D450

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 09/04/2020 ID: faqp00001111_000

The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)

Image

This error indicates that the tape width selected in the P-touch Editor is not the same as the tape width of the cassette inside the P-touch machine.

 

Solution 1: Replacing the tape cassette]

  1. Click on the "Stop job" button.
  2. Install the correct tape cassette into the machine.
  3. Select the print job on hold and then click on the resume button to continue printing.

    Image

 

[Solution 2: Reselecting the tape width]

  1. Click on the "Delete job" button to cancel the print job.
  2. Go to the "Page Properties" in P-touch Editor 3 and change the selection of the tape width so that it matches the one inside the machine.

    Image
  3. Try to print the label again.

Related Models

PT-D450, PT-D600

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.