PT-9600
 |
FAQs & Troubleshooting |
PT-9600
Date: 09/15/2020 ID: faqp00000312_002
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
This error message appears when the tape width of the tape cassette installed in the machine is different from the one selected in P-touch Editor.
Solution 1:
- Check the tape width selected in P-touch Editor and install the correct tape cassette into the machine.
-
Click
to print.
Solution 2:
-
Click
to cancel the print job. - Select the tape width in P-touch Editor so that it matches the one installed in the machine, and then try printing again.
You can also use the following [Checks Media] buttons to automatically detect the tape width of the tape cassette installed in the machine.
-
P-touch Editor 4.2 -
-
P-touch Editor 5.0
Express mode -
Professional mode -
-
P-touch Editor 5.1
Express mode -
Professional mode -
-
P-touch Editor 5.2 or later
Express mode / Professional mode -
PT-18R, PT-1950, PT-1960, PT-2100, PT-2110, PT-2600, PT-2610, PT-2700, PT-2710, PT-2730, PT-3600, PT-9600, PT-9700PC, PT-9800PCN
If you need further assistance, please contact Brother customer service:
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