The message "The cassette is incorrect." is displayed.
This error indicates that the tape width selected in P-touch Editor is not the same as that of the cassette inside the P-touch machine.
[Solution 1: Replacing the tape cassette]
- Click the "Stop job" button.
- Install the correct tape cassette into the machine.
Select the print job on hold and then click on the resume button to continue printing.
[Solution 2: Reselecting the tape width]
- Click the "Delete job" button to cancel the print job.
Go to the "Page Properties" in P-touch Editor and change the selection of the tape width so that it matches the one inside the machine.
- Try to print the label again.
PT-1500PC, PT-2300, PT-2310, PT-2600, PT-2610, PT-2700, PT-2710, PT-3600, PT-9200DX, PT-9500PC, PT-9600, QL-500, QL-550
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.