FAQs & Troubleshooting

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Model discontinued. This page is no longer updated.

PT-1960

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 05/29/2020 ID: faqp00000246_004

What does the error message "CHR SIZE AUTO?" on the display mean?

This message appears when the character size you selected cannot fit onto the tape installed inside the machine. You have the following options.

 

  • Press Enter key. The machine will automatically select the maximum character size that fits onto the tape and print out the label.
  • Press BS to clear the message and install a wider tape before printing again.
  • Press BS to clear the message and then change to a smaller character size before printing again.
  • For information on how to change to a smaller character size, see the FAQ: "How do I change the size of characters?".
  • If you have the correct size tape installed and still get the message, try to remove the cassette from the machine and reinstall it. Make sure the cassette tape is seated firmly in the compartment.

Related Models

PT-1950, PT-1960

If you need further assistance, please contact Brother customer service:

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