FAQs & Troubleshooting

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RJ-2150

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 10/17/2019 ID: faqp00000450_004

I can no longer print from my computer via Bluetooth®, even though I could print previously.

Please check the following points:

 

Is the printer turned on?
Is the media installed in the printer?
Are any print jobs stored in the print queue?

-> Remove print jobs and try printing again.

 

Is the printer offline?

-> If the printer is offline, close the print monitor screen and turn the printer power ON/OFF a few times.
    If the printer is still offline, restart your computer.

 

Are the Bluetooth settings ON?

  • Check if the Bluetooth function of your computer is ON.
  • Check if the Bluetooth icon is displayed on the LCD of the printer.

     If not, follow the steps below:

  1. Press the [Menu] button to select the [Bluetooth] menu, and then press the [OK] button.
  2. Select [On].

Is the printer paired with your computer?

-> If not, download the printer driver from the [Downloads] section of this website. Install the printer driver, and then pair the printer following the instructions in the installer.

 

Is the printer port "TBPx:" ?

-> To confirm the printer port, follow the steps below:

  1. Open [Devices and Printers] and right-click XX-XXX (your printer's model name).

    To learn how to open [Devices and Printers], see “How to open the Devices and Printers window".

  2. Select [Printer properties].
  3. Open the [Ports] tab and confirm if the port "TBPx :" is selected.

If it is selected, you need to change ports. Download and install the printer driver from the [Downloads] section of this website, and then pair the printer following the instructions in the installer.

Related Models

RJ-2030, RJ-2050, RJ-2150

If you need further assistance, please contact Brother customer service:

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