FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 11/06/2020 ID: faqp00100452_001

How to update the firmware

To update the firmware, follow the steps below:


  1. Connect the printer to your computer.
    For details, see the FAQ: "How to connect the printer to your computer (for Windows)".

    We recommend USB, Wi-Fi® Network or Wired Network Connection.

  2. Double-click the BPM (Brother Printer Management Tool) icon to start the tool.
    You can download the BPM from the [Downloads] section.

  3. Click the Command Tool button to enter the setting page.
    Command Tool button

  4. Click the Browse button to select the firmware file (*.NEW), and then click the Open button.

  5. Click the Send File button to start firmware updating to the TD/RJ/TJ-XXXXXX group printers.
    Send File

  6. Check the Version items to make sure the firmware is updated.
    The updated firmware version will be shown as below:

Related Models

RJ-2035B, RJ-2055WB, RJ-3035B, RJ-3055WB, TD-4420TN, TD-4520TN, TD-4650TNWB, TD-4750TNWB, TJ-4021TN, TJ-4121TN, TJ-4420TN, TJ-4422TN, TJ-4520TN, TJ-4522TN, TJ-4620TN

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.