FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 11/19/2012 ID: faqp00000498_001

"Communication error between PC and P-touch" error occurs when printing with the QL-500/550. What can I do? (QL-500/550)

This error occurs when you use a version of PS-9000 which cannot be used with the QL-500/550.
Check if your version of the PS-9000 can work with the QL-500/550 by:

[Check Method]

  1. Check the PS-9000 box to see if the QL-500/550 is on the list of compatible machines.


  2. Check the label on the back of PS-9000 to see if "V001" or "R002" is identified.


  3. Check the version of the PS-9000 with an internet browser.
    If it lists Ver.1.2.0 or earlier, then it is not compatible.


[Solution : If the version of PS-9000 is not compatible with the QL-500/550]

The firmware can be updated to allow the PS-9000 to be compatible with the QL-500/550 by downloading the file from the Download Page. Update the PS-9000 by following the directions in the Manual/readme, that is also downloaded from the Download Page.

Related Models

PS-9000, PS-9000

If you need further assistance, please contact Brother customer service:

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