FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 03/13/2019 ID: faqp00100335_000

When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.

This problem may occur on some Windows computers.

To resolve the issue, make sure you are using a COM port compatible with your printer.


To change the printer port, follow the steps below:


  1. Open the [Devices and Printers] window. (Refer to the FAQ: “How to open the Devices and Printers window“.)
  2. Right-click on the model name of your printer and select [Properties].
  3. Open the [Services] tab and confirm the COM port specified for the Serial Port Profile (SPP) option, and then click [OK] to close the window.
  4. In the [Devices and Printers] window, right-click your printer and select [Printer Properties].
  5. Open the [Ports] tab and select the same port as you confirmed in step 3.
  6. Click [OK] to close the window.

Related Models

PJ-762, PJ-763, PJ-763MFi, QL-1110NWB, QL-820NWB, RJ-2030, RJ-2050, RJ-2150, RJ-4230B, RJ-4250WB, TD-4550DNWB

If you need further assistance, please contact Brother customer service:

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