FAQs & Troubleshooting

Close

PJ-763MFi

FAQs & Troubleshooting

FAQs & Troubleshooting

PJ-763MFi

Not your product?

Date: 08/06/2015 ID: faqp00010630_001

The printed image is compressed or stretched.

  • Make sure the release cover was not left open during printing.  If it is open, close it completely.
  • Check if the paper is slipping in the printer.  If it is slipping, clean the platen roller.
  • You must use genuine Brother thermal paper.  In addition, do not use wrinkled paper.

Related Models

PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.