FAQs & Troubleshooting

Close

PJ-763MFi

FAQs & Troubleshooting

FAQs & Troubleshooting

PJ-763MFi

Not your product?

Date: 09/13/2019 ID: faqp00001466_031

What do the indicator lights mean?

The indicators light and flash to indicate the printer’s status.  Each indicator may light or flash in green, red, orange or blue.
The symbols used in this FAQ explain the meaning of the different indicator colors and patterns:

 

Lit in green or Lit in orange or Lit in red or Lit in blue Indicator is lit in the color shown
Flashing in green or Flashing in orange or  Flashing in red or Flashing in blue Indicator is flashing in the color shown
Lit or flashing in any color
Indicator is lit or flashing in any color
Off
Indicator is off

 

POWER DATA STATUS Bluetooth® Description Solution
Lit in green Lit or flashing in any color Off Lit or flashing in any color Battery charging completed with the AC adapter or car adapter connected  
Lit in green Lit or flashing in any color Lit in orange Lit or flashing in any color Battery charging  
Lit in orange Lit or flashing in any color Off Lit or flashing in any color Rechargeable Li-ion battery in use, battery charge is full  
Lit in orange Lit or flashing in any color Flashing in orange
(Once every four seconds)
Lit or flashing in any color Rechargeable Li-ion battery in use, battery charge is half-full  
Lit in orange Lit or flashing in any color Flashing in orange
(Twice every four seconds)
Lit or flashing in any color Rechargeable Li-ion battery in use, battery charge is low  
Flashing in red Off Flashing in orange
(Once every second)
Lit or flashing in any color Rechargeable Li-ion battery in use, charge the battery  
Off Lit or flashing in any color Lit in orange Lit or flashing in any color Battery charging while printer is turned off  
Lit in green / Lit in orange Off Lit or flashing in any color Lit or flashing in any color Printer in idle mode  
Lit in green / Lit in orange Flashing in green Lit or flashing in any color Lit or flashing in any color Receiving data  
Lit in green Lit in green Lit or flashing in any color - Received data in buffer Print data is saved in the buffer.  If the printer receives incomplete data (for example because of a lost Bluetooth connection), printing will not start.  Turn the printer off, and then turn it on again.
Lit in green / Lit in orange Lit in green Lit or flashing in any color Lit or flashing in any color Printing, or buffer contains unprinted data  
Lit in green / Lit in orange Flashing in orange
(Once every second)
Off Lit or flashing in any color Transferring data  
Lit in green / Lit in orange Lit in orange Off Lit or flashing in any color Updating a template or program  
Lit in green / Lit in orange Lit in red Lit or flashing in any color Lit or flashing in any color Maintenance mode/self printing/cleaning  
Lit in green / Lit in orange Flashing in red Flashing in red Off Printer in boot mode

To resolve the issue, contact your Brother dealer or Brother Customer Service for assistance.

Lit in green / Lit in orange Flashing in orange
(Once every two seconds)
Flashing in orange
(Once every two seconds)
Lit or flashing in any color Printer cooling down

The thermal head or motor is too hot.

Head:
The printer stops and resumes printing only after the thermal head has cooled down.  The head may become too hot if you are printing a large number of documents with high text content.
If the thermal head becomes too hot, it may produce imaging on the paper in areas not intended to be printed.
To avoid or delay overheating, use a lighter density setting, reduce the amount of black space being printed (for example, remove background shading and colors in graphs and presentation documents), and make sure the printer has adequate ventilation and is not located in an enclosed space.

Motor:
Continuously using the printer will cause the motor to heat up.  If it becomes too hot, the printer will stop and resume printing after the motor has cooled down.

This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer.

Flashing in orange
(Once every second)
Off Lit in orange Lit or flashing in any color Communication error
No template error
Memory full error
 
Flashing in red Flashing in red Off Off Mass storage error  
Flashing in red Flashing in red Flashing in red Off System error  
Off Off Off - The POWER indicator does not light The printer is receiving no power.
If you are using AC or DC power, connect the AC adapter or car adapter correctly and turn the AC or DC power outlet on.
If you are using a rechargeable Li-ion battery, make sure the battery is firmly installed in the printer and is fully charged.
Lit or flashing in any color Lit or flashing in any color Lit or flashing in any color Lit in blue Bluetooth on, connected  
Lit or flashing in any color Lit or flashing in any color Lit or flashing in any color Flashing in blue Pairing with Bluetooth  
Flashing in red Flashing in red Flashing in red Flashing in blue Bluetooth module error  
Lit in green / Lit in orange : When the AC adapter or car adapter is used to power the printer, the indicator is lit in green.

When the rechargeable Li-ion battery is installed to power the printer, the indicator is lit in orange.

Related Models

PJ-762, PJ-763, PJ-763MFi

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.