Paper does not move through the printer even though the motor is running.
- Check that the release cover is completely closed.
- Check that you are using Brother Genuine Thermal paper.
If the problem persists, the printer may have a damaged drive system.
Please click "Contact Us" in the top right corner of this page to contact Brother Customer Service.
PJ-522, PJ-523, PJ-562, PJ-563, PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773
If you need further assistance, please contact Brother customer service:
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