The printed image is out of alignment.
- Check that you are using the Brother Genuine Thermal paper.
- Check that you are loading it properly with the print side away from you.
- Check to see whether the platen roller is dirty. If it is, clean it. (See the FAQ: "How do I clean the Platen Roller?".)
PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773
If you need further assistance, please contact Brother customer service:
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