FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 09/29/2016 ID: faq00002918_013

I still receive the error message "Paper Jam" after I removed the jammed paper.

To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.


If you still receive the error message, a foreign object, such as a paper clip or a piece of ripped paper, is in the machine.
Remove any foreign objects and paper scraps in the machine.
> Click here to see how to remove paper scraps.


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Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-T4500DW

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