FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 06/01/2016 ID: faq00100331_000

I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)

(Windows XP/Windows Vista/Windows 7)

An error message such as ".NET Framework 4 is not installed on your computer" may be displayed when trying to open the Brother TWAIN Driver scan settings.


Microsoft .NET Framework 4 must be installed on your computer.
The installation instructions are available on the download page.
Download Microsoft .NET Framework 4 from:


Related Models

DCP-L2550DW, DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L5700DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW

If you need further assistance, please contact Brother customer service:

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