FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 11/22/2018 ID: faq00002677_009

Print Unable XX

The error message "Print Unable XX" is an indication that the machine has a mechanical problem.The "XX" is a different error message depending on the condition of your machine.  The "XX" is a 2-digit number or alphabet. For example, Print Unable 32, Print Unable ZC, etc.


Turn off the machine. Wait a few minutes, then turn it on again.


If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.


If the error message continues, there is a problem on the sensor, motor or substrate and so on. The machine will require a service, please call your dealer or contact Brother Customer Service from "Contact Us".

Related Models

DCP-L2550DW, HL-L2390DW, HL-L2395DW, HL-L8250CDN, HL-L8350CDW, HL-L8350CDWT, HL-L9200CDWT, HL-L9300CDW(T), MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW

If you need further assistance, please contact Brother customer service:

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