FAQs & Troubleshooting

Close

MFC-L2717DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L2717DW

Not your product?

Date: 04/28/2020 ID: faq00000308_508

Paper is Jammed inside the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Open the front cover.
    image
  3. Remove the toner cartridge and drum unit assembly.
    image
    WARNING
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

    image
  4. Pull out the jammed paper slowly.
    image
  5. Install the toner cartridge and drum unit assembly into the machine.
    image
  6. Close the front cover.

Related FAQs

Related Models

DCP-L2550DW, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL)

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.