Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray.

Follow the steps listed below to resolve the issue.

Clean the paper pick-up roller

> Click here to see how to clean the paper pick-up roller.

Flip the paper in the paper tray

1. Remove all the paper from the tray and fan the stack of paper well.
   
   

    

2. Install the paper into the paper tray with the other side of paper face up.
3. Put the paper tray firmly back in the machine.
4. Start copying or printing again.

If you still have an issue after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

Change the copy or print quality setting

• For Copy
• For PC print

For Copy

1. Load your document.
2. Press (Copy).
3. Enter the number of copies you want.
4. Press Options.
5. Press the Up or Down arrow to display Quality.
6. Press Quality.
7. Press Normal or Best.
8. Press OK.
9. Press Black (Mono) Start or Color (Colour) Start.

For PC print

NOTE: The screens may differ depending on operating system being used and your Brother machine.

• Windows
• Macintosh

(Windows)

1. Open Printing Preference. (Click here to see how to open Printing Preferences.)
2. Change the print mode at the Print Quality section. Choose one of the modes Normal, Photo or Best.
   
   

    

3. Click OK

(Macintosh)

1. Open Print dialog. (Click here to see how to open Print dialog.)
2. Choose Print Settings in the Print dialog box.
   
   

    

3. Click on the drop down menu next to Print Quality.
4. Choose one of the modes Normal, Photo or Best.