FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 08/17/2016 ID: faq00000230_020

Replace Ink


Follow the steps below to replace the ink cartridge:


NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.


  1. Open the ink cartridge cover (1). If one or more of the ink cartridges needs replacing, the machine's display (hereinafter called LCD) displays Black and White Print Only or Replace Ink.

    Open the ink cartridge cover
  2. Press the lock release lever to release the cartridge color indicated on the LCD and remove the cartridge from the machine, as shown in the illustration.

    lock release lever
    remove cartridge
  3. Open the new ink cartridge bag for the color indicated on the LCD, and take out the ink cartridge.
    • DO NOT touch the cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.

      DO NOT touch
    • Quickly shake just the black ink cartridge horizontally 15 times as shown, before inserting it into the machine.

      Quickly shake


  4. Insert the ink cartridge in the direction of the arrow on the label. Each color has its own correct position.

    Insert ink cartridge
  5. Gently push the area marked "PUSH" until the ink cartridge latches, and then close the ink cartridge cover.
    If the machine's display shows "No Ink Cartridge" or "Cannot Detect" after you install the ink cartridges, click here to see details.

  6. Verify the color of the replaced ink cartridge according to the instructions on the machine's display. The machine will automatically reset the ink dot counter.
  • Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of genuine Brother supplies.
    > Brother Genuine Supplies information
  • The color ink cartridges run out of ink even though you never or rarely print in color. Click here to see information for it.

Related FAQs

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6930DW, MFC-J6935DW

If you need further assistance, please contact Brother customer service:

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