FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 09/29/2016 ID: faq00002645_009

My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.

If you are having issues using your Brother machine's Automatic Document Feeder (ADF), read this information:


About your Brother machine's ADF

Your Brother machine's ADF can hold up to 50 pages and feeds each page individually. Use standard 80 g/m2 (20 lb) paper. Always fan the pages before you put them in the ADF.


Verify the document(s) meet the required specifications for ADF use.

> Click here to see details of the document(s) meet the required specifications for ADF use.



Make sure you are loading the document correctly

> Click here to see how to load documents in the ADF.


  • If the document(s) are in the ADF correctly, your Brother machine's display (hereinafter called LCD) will read ADF Ready.
  • If the LCD does not read ADF Ready, verify the document(s) meet the required specifications for ADF use again.

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6930DW, MFC-J6935DW, MFC-J6945DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.