FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 02/20/2017 ID: faq00100406_000

The paper tray is half full of paper but the paper low message is displayed.

If the sensor detects the paper that remains in the tray incorrectly, Paper Low is displayed even if more than half of the paper is loaded in the paper tray.
Remove all the paper from the paper tray and then reinsert it back in the paper tray.


Slowly push the paper tray completely into the machine.
DO NOT push the paper tray into the machine forcefully or quickly.
Doing this may cause the sensor that detects the paper remaining to operate incorrectly.


paper tray

In case of plain paper, Paper Low is displayed when the paper remaining is around 100 sheets.
In this case, refill the paper in the paper tray.


Related Models

MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6545DW(XL), MFC-J6935DW, MFC-J6945DW

If you need further assistance, please contact Brother customer service:

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