FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 08/17/2016 ID: faq00002988_002

Paper Tray #1 not detected/ Paper Tray #2 not detected

There are two cases when the display shows this message. Follow the solution suitable for your case.


Cause1: The paper tray is not completely inserted.

Slowly push the paper tray completely into the machine.


Cause2: Paper or a foreign object has prevented the paper tray from being inserted properly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object.

> Click here to see how to remove the jammed paper.

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6930DW, MFC-J6935DW, MFC-J6945DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.