FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 06/24/2011 ID: faq00000558_006

When I print, the pages are smudged with ink. 

- If smudged stains appear at the top center of the printed page:

  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.


- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.

  • Make sure the printer platen is not dirty with ink.

    How to clean the machine's printer platen

    Be sure to unplug the machine from the AC power outlet (electrical socket) before cleaning the rinter platen to avoid an electrical shock.

    1. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
    2. Clean the machine's printer platen (1) and the area around it, wiping off any scattered ink with a dry, soft lint-free cloth.

      DO NOT touch the plate (2) and lever (3). Doing this may cause damage to the machine.

    3. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover using both hands.

    4. Re-connect the power cord.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information

  • Make sure you are using the paper support flap.

    To use the paper support flap, pull out the paper support (1) until it clicks and unfold the paper support flap(2).


Related Models


If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.