MFC-EX670W
 |
FAQs & Troubleshooting |
MFC-EX670W
Date: 09/07/2023 ID: faq00002739_011
Cannot Scan ##
The machine has a mechanical issue.
Remove the document.
Press and hold 
(Power) to turn the machine off, and then turn it on again.
If the issue continues, call Brother customer service.
-
If your Brother machine has 2-Sided(Duplex) Scanning feature:
The document is too long for 2-sided(duplex) scanning.
Press
(Cancel). For 2-sided(duplex) scanning, use A4, Letter, Legal or Folio size paper.
Other paper must be within the following size:
Length: 147.3 to 355.6 mm (5.8 to 14.0 in)
Width: 105 to 215.9 mm (4.1 to 8.5 in)
-
If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your computer before turning off the Brother machine.
DCP-L2640DW, DCP-L5510DN, HL-L2465DW, HL-L2480DW, HL-L3300CDW, MFC-EX670W, MFC-EX915DW, MFC-L2760DW, MFC-L2807DW, MFC-L2820DW(XL), MFC-L3720CDW, MFC-L3765CDW, MFC-L3780CDW, MFC-L5710DN, MFC-L5710DW, MFC-L5715DW, MFC-L5717DW, MFC-L5915DW, MFC-L6810DW, MFC-L6915DW, MFC-L8395CDW, MFC-L9610CDN, MFC-L9630CDN, MFC-L9670CDN
If you need further assistance, please contact Brother customer service:
Content Feedback
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.