FAQs & Troubleshooting

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MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9970CDW

Not your product?

Date: 11/14/2019 ID: faq00100671_000

I cannot send a fax using PC-FAX (Windows 10)

For more information about using PC-FAX, refer to below:
> Click here to see how to send a fax using PC-FAX.

If your Brother machine does not start sending a PC-FAX, or if the other party does not receive a PC-FAX, you must update your machine's PC-FAX function.

 

  1. Download the latest PC-FAX Sending Installer:
  2. Once the download is complete, double click on the downloaded file. Follow the on-screen instructions to complete the installation.
  3. Try to send a PC-FAX again.
    • If you still cannot send a PC-FAX, your Brother machine's fax function may not be working correctly.
      Try to send a standard fax using your Brother machine.
    • If you cannot send a standard fax using your Brother machine, the PC-FAX function will not work correctly. For more information, refer to below:
      > Click here to see how to resolve issue sending a fax.

Related Models

MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-8890DW, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

If you need further assistance, please contact Brother customer service:

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