Please check the following points to solve the problem.
NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.
- Make sure that the envelope levers inside the back cover are pulled down to the envelope position when you print to the envelope.
- If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at a time from the MP tray.
MFC-9460CDN, MFC-9560CDW, MFC-9970CDW
If you need further assistance, please contact Brother customer service:
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