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MFC-9560CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9560CDW

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Date: 03/19/2015 ID: faq00002003_015

Send the same fax to more than one number at a time. (Broadcasting)

Broadcasting is automatically sending the same fax message to multiple fax numbers. You can include Groups, One-Touch numbers, Speed Dial numbers, and up to 50 manually dialed numbers in a single Broadcast.

 

You cannot broadcast a color fax.

 

 

 

 

 

To Broadcast a fax, follow these instructions:

 

  1. Press the FAX key to illuminate it.
     
  2. Place the document(s) you will be faxing face up in the Automatic Document Feeder (ADF).

    - After you put your document(s) in the ADF, the Brother machine's LCD should display "ADF Ready" for a few seconds and then display the fax-sending options.

  3. Enter the fax numbers you want to Broadcast to.

    You can enter fax numbers in the following ways:

     

    - If you are entering a One-Touch number or if you have stored a Group on a One-Touch location and wish to include it in the Broadcast, follow these steps:

     

    1. Press the One Touch key that you want to include.
       
    2. Press OK.

     

    The Brother machine's LCD will alternate between displaying "Enter Fax No." and "Press Black (Mono) Start."

     
    1. Go to STEP4.

     

    - If you are entering a Speed Dial number or if you have stored a Group on a Speed Dial location and wish to include it in the Broadcast, follow these steps:

     

    1. Press the Speed Dial key (UP ARROW key).
       
    2. Enter the three-digit Speed Dial location that you want to include.
       
    3. Press OK.

     

    The Brother machine's LCD will alternate between displaying "Enter Fax No." and "Press Black (Mono) Start."

     
    1. Go to STEP4.

     

    - If you are manually dialing the number, follow these steps:

     

    1. Enter the number using the dial pad.

      - Be sure to include 1 plus the area code and/or a pause if needed.

       

      - To enter a 3.5-second (for UK: 2.8-second) pause in the dialing sequence, press REDIAL/PAUSE.

       

      You can press REDIAL/PAUSE as many times as needed to increase the length of the pause.

       

    2. Press OK.
       
    3. Go to STEP4.

     

  4. Do one of the following:

    - If you want to add another number to the Broadcast, repeat STEP3.

     

    - If you have entered all the numbers you want to Broadcast to, go to STEP5.

     

  5. Press Black (Mono) Start on the Brother machine.
    Your Brother machine will scan the document(s) into memory and begin sending the fax to each number you entered.

After the Broadcast is complete, your Brother machine will automatically print a Broadcast Report. This report will list each number that was dialed, the date and duration of the fax transmission, the number of pages sent, and whether or not the fax transmission was successful.

 

- If you did not use any One-Touch or Speed Dial numbers for Groups, you can Broadcast to up to 366 different numbers.

 

- If the memory is full, press Stop/Exit to cancel the job. If more than one page has been scanned, you can press Black (Mono) Start to send the portion of the fax that is in your Brother machine's memory.

 

- If a particular number is busy, the Brother machine will redial the number automatically. If there is no response from a particular number, the Brother machine will not redial it.

 

- The available memory will vary depending on the types of jobs in memory and the number of locations used in the Broadcast. If you Broadcast to the maximum numbers available, you will not be able to use your Brother machine's Dual Access and Delayed Faxing features.

 

 

CANCELING A BROADCAST IN PROGRESS

 

To cancel a Broadcast in progress, follow these steps:

 

  1. Press MENU.
     
  2. Press the UP OR DOWN ARROW key to choose Fax.
     
  3. Press the UP OR DOWN ARROW key to choose Remaining Jobs.
     
  4. Press OK.

    - Your Brother machine's LCD will show the Broadcast job number followed by the fax number or name being dialed.

    For example, #001 0123456789.

     

  5. Do one of the following:

    - Press the UP OR DOWN ARROW key to choose the fax number being dialed.

     

    - Press the UP OR DOWN ARROW key to choose the Broadcast job number.

     

  6. Press OK.
     
  7. Press 1 to cancel the fax number or Broadcast job number you chose.

    - If you chose to only cancel the fax currently being sent, the Brother machine's LCD will ask you if you want to cancel the entire Broadcast job.

     

    Press 1 to cancel the entire Broadcast job.

     

    Press 2 to exit.

     

  8. Press Stop/Exit.

Related Models

MFC-9460CDN, MFC-9560CDW

If you need further assistance, please contact Brother customer service:

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