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MFC-9330CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9330CDW

Not your product?

Date: 09/30/2021 ID: faq00002837_017

I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.

The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

  • Replace DrumX
  • Drum End SoonX

To clear these error messages, you need to reset the drum counter as instructed below.


If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.

 

Follow the steps below to reset the drum counter.

 

Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.

Click on the image to play the video instructions

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • The product shown in this video may differ from the ones that you are using.
  • Video contents may change without prior notice.
  1. Press Cancel(Cancel) to interrupt the error.
  2. Press Settings(Settings).
  3. Press All Settings.
  4. Press the Up or Down arrow key to display Machine Info..
    Press Machine Info..
  5. Press Parts Life.
  6. Touch the dial pad area to light up the LEDs.
    Touch the dial pad area to light up the LEDs
  7. Press # until the machine's display message changes.
  8. Press the color of the drum unit you replaced.
  9. Press Yes.
  10. Press Home(Home).
     

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.

 


If the error message still continues to appear, please contact Brother Customer Service from "Contact Us."

Related Models

HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

If you need further assistance, please contact Brother customer service:

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