FAQs & Troubleshooting

Close

MFC-9330CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9330CDW

Not your product?

Date: 02/27/2013 ID: faq00000080_027

What is the recommended paper?

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or Glossy paper.

Print quality may vary according to the type of paper you are using. For best results, follow the instructions below:
  • DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.
  • Choose the same paper size from your software application as the paper in the tray.
  • Avoid touching the printed surface of the paper immediately after printing.
  • Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.
  • Store paper in its original packaging and keep it sealed.
  • Keep the paper flat and away from moisture, direct sunlight and heat.


Recommended paper and print media
This information is for USA/ Canada/ Latin America, and Europe.

Paper Type USA/ Canada/ Latin America Europe
Plain paper Xerox 4200 20 lb
Hammermill Laser Print 24 lb (90 g/m2)
Xerox Premier TCF 80 g/m2
Xerox Business 80 g/m2
Recycled paper (No specific brand recommended) Xerox Recycled Supreme 80 g/m2
Labels Avery laser labels white #5160 Avery laser label L7163
Envelopes (No specific brand recommended) Antalis River series (DL)
Glossy paper NewPage Futura Laser Gloss 80 lb (118 g/m2)
Xerox Digital Color Elite Gloss
Xerox Colotech+ Gloss Coated 120 g/m2


Paper capacity of the paper trays and Media type

  Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
Letter,
A4,
Legal,
B5 (JIS),
Executive,
A5,
A5 (Long Edge),
A6,
Folio *1
Plain paper, Thin paper and
Recycled paper
up to 250 sheets

20 lb (80 g/m2)
Manual feed slot Width: 3.0 to 8.5 in.
(76.2 to 216 mm)

Length: 4.57 to 14 in.
(116 to 355.6 mm)
Plain paper,
Thin paper,
Thick paper,
Thicker paper,
Bond paper,
Recycled paper,
Envelopes,
Labels and Glossy Paper
1 sheet

1 Envelope

*1: Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm).



Recommended paper specifications
The following paper specifications are suitable for this machine.

Basis weight 20-24 lb (75-90 g/m2)
Thickness 80-110 μm
Roughness Higher than 20 sec.
Stiffness 90-150 cm3/100
Grain direction Long grain
Volume resistivity 10e9-10e11 ohm
Surface resistivity 10e9-10e12 ohm-cm
Filler CaCO3 (Neutral)
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%

  • Use plain paper that is suitable for laser/LED machines to make copies.
  • Use paper that is 75 to 90 g/m2 (20 to 24 lb)
  • Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
  • This machine can use recycled paper that meets DIN 19309 specifications.


Notes for using special paper

  • DO NOT use inkjet paper because it may cause a paper jam or damage your machine.
  • Preprinted paper must use ink that can withstand the temperature of the machine's fusing process 200 degrees centigrade (392 degrees Fahrenheit).
  • If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Notes for using envelopes
  • Use envelopes that have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper.
  • Use envelopes that lie flat and is not of baggy or flimsy construction.
  • Buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser/LED machine.


Notes for using labels

  • Use labels that have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
  • Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet.
  • DO NOT reuse or insert labels that have previously been used or are missing few labels on the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.
  • All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade (392 degrees Fahrenheit) for a period of 0.1 seconds.


Some types of paper may not perform well or may cause damage to your machine. Do not use paper:

  • that is highly textured.
  • that is extremely smooth or shiny.
  • that is curled or warped.
  • that is coated or has a chemical finish.
  • that is damaged, creased, or folded.
  • that exceeds the recommended weight specification.
  • with tabs or staples.
  • with letterheads using low temperature dyes or thermography.
  • that is multipart or carbonless.
  • that is designed for inkjet printing.

Related FAQs

Related Models

HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.