FAQs & Troubleshooting

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MFC-9130CW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9130CW

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Date: 02/14/2013 ID: faq00000694_022

Document Jam

If the machine's display shows the message Document Jam, the document was not inserted or fed properly, or the document scanned from the ADF (automatic document feeder) was too long. Follow the steps below to remove the jammed paper depending on where it is jammed in the ADF unit.


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Case1: Document is jammed in the top of the ADF unit

  1. Remove any paper from the ADF that is not jammed.

  2. Open the ADF cover.

  3. Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

    Remove the jammed document


  4. Close the ADF cover.

  5. Press Cancel(Cancel).

Case2: Document is jammed under the document cover

  1. Remove any paper from the ADF that is not jammed.

  2. Lift the document cover.

  3. Pull the jammed document out to the right. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

    Remove the jammed document


  4. Close the document cover.

  5. Press Cancel(Cancel).

Case3: Removing small documents jammed in the ADF


  1. Lift the document cover.

  2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

    Remove the jammed document


  3. Close the document cover.

  4. Press Cancel(Cancel).

Case4: Document is jammed at the output tray

  1. Remove any paper from the ADF that is not jammed.

  2. Pull the jammed document out to the right.

    Remove the jammed document


  3. Press Cancel(Cancel).

Related Models

MFC-9130CW, MFC-9330CDW, MFC-9340CDW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW

If you need further assistance, please contact Brother customer service:

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