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MFC-8910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-8910DW

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Date: 11/15/2018 ID: faq00002741_002

Duplex (two-sided) scan

For instructions on how to 2-sided (duplex) scan, click on the link below for your scanning method:
 

Using Controlcenter4 (Windows Only)

  A.  ControlCenter4 Home Mode Users

  B.  ControlCenter4 Advanced Mode Users

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
 

 A.  ControlCenter4 Home Mode Users:

  1. Place a document to be scanned in the ADF (Automatic Document Feeder).
  2. Open the ControlCenter4.
    (Windows 7 or earlier)
    1. Click Start > (All) Programs > Brother > XXX-XXXX > ControlCenter4.
      The ControlCenter4 application will be loaded in the Task Tray near the system clock.
    2. Right-click on the ControlCenter4 icon  CC4_Icon  located in the Task Tray and left-click on Open.
    (Windows 8 or 8.1)
    1. Click  BrotherUtilities Icon Brother Utilities.
    2. Click the dropdown list to select your model if it is not already selected.
    3. Click Scan.
    4. Click ControlCenter4.

      BrotherUtilities
    (Windows 10)
    1. Click start_win10(Start) > (All apps >) BrotherBrother Utilities.
    2. Click the dropdown list to select your model if it is not already selected.
    3. Click Scan.
    4. Click ControlCenter4.
       
  3. While on the Scan Tab, select Custom and click Custom Settings.
  4. Place a check in the box for 2-sided Scanning. You will then be able to select one of the following binding options:

     

    • Long-edge binding
    • Short-edge binding

      image
  5. Click OK.
  6. Press Scan. The document will now scan.

 

B.  ControlCenter4 Advanced Mode Users:

  1. Place a document to be scanned in the ADF (Automatic Document Feeder).
  2. Open the ControlCenter4.
    (Windows 7 or earlier)
    1. Click Start > (All) Programs > Brother > XXX-XXXX > ControlCenter4.
      The ControlCenter4 application will be loaded in the Task Tray near the system clock.
    2. Right-click on the ControlCenter4 icon  CC4_Icon  located in the Task Tray and left-click on Open.
    (Windows 8 or 8.1)
    1. Click  BrotherUtilities Icon Brother Utilities.
    2. Click the dropdown list to select your model if it is not already selected.
    3. Click Scan.
    4. Click ControlCenter4.

      BrotherUtilities
    (Windows 10)
    1. Click start_win10(Start) > (All apps >) BrotherBrother Utilities.
    2. Click the dropdown list to select your model if it is not already selected.
    3. Click Scan.
    4. Click ControlCenter4.
       
  3. Click on Configuration > Button Settings > Scan > select your desired Scan Type.
  4. Place a check in the box for 2-sided Scanning. You will then be able to select one of the following binding options:

     

    • Long-edge binding
    • Short-edge binding

      image
       
  5. Click OK.
  6. Click Scan that you configured and then click Scan. The document will now scan.


Using ControlCenter2 (Macintosh only)

  1. Place a document to be scanned in the ADF (Automatic Document Feeder).
  2. Open the ControlCenter2.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  3. Click on Configuration > Scan > select your desired Scan Type.

    CC2 Mac

     

  4. Place a check in the box for 2-sided Scanning. You will then be able to select one of the following binding options:

     

    • Long-edge binding
    • Short-edge binding
  5. Click OK. All subsequent scans will use this setting.
  6. Click Scan that you configured and then click Start Scanning. The document will now scan.

Using the Scan key

  1. Non-Touchscreen Models
  2. Touchscreen Models

    A. Non-Touchscreen Models:

  1. Place a document to be scanned in the ADF (Automatic Document Feeder).
  2. Press the SCAN Key on the Brother machine.
  3. Press Up or Down arrow key to select Scan to PC and then press OK.
  4. Press the Up or Down arrow key to select the desired Scan Type and then press OK.
  5. Press the Up or Down arrow key to select 1sided, 2sided (L) edge or 2sided (S) edge and press OK.
  6. For network users only:

     

    • If multiple network computer names appear, press the Up or Down arrow key to select the destination computer that you want to receive the scan and press OK.
    • If the LCD prompts you to enter a PIN, enter the 4-digit PIN for the destination computer and press OK.
  7. Press START.  The document will scan.

The selected Start button does not affect the scan's color settings. These settings are configured within the ControlCenter's Device Button Configuration.

 

   B. Touchscreen Models:

  1. Place a document to be scanned in the ADF (Automatic Document Feeder).
  2. Press SCAN.
  3. Press Scan to PC.
  4. Press the scan option that you would like to complete.
  5. For network users only:

     

    • If multiple network computer names appear, press the Up or Down arrow key to select the destination computer that you want to receive the scan and press OK.
    • If the LCD prompts you to enter a PIN, enter the 4-digit PIN for the destination computer and press OK.
  6. Do one of the following:

     

    • Press Duplex Scan and press Off, DuplexScan: LongEdge or DuplexScan: ShortEdge. Continue to STEP 7.
    • To start scanning without changing additional settings, continue to STEP 7.
  7. Press START to begin the process.

The selected Start button does not affect the scan's color settings. These settings are configured within the ControlCenter's Device Button Configuration.

 

Using Scansoft™/Nuance™ PaperPort™ SE (Windows only)

  1. Open PaperPort:

     

    • Windows 7 and earlier: Click Start > (All) Programs > Nuance PaperPort > PaperPort.
    • Windows 8: On the Start screen, click PaperPort tile from the Start screen.
    • Windows 10: Click Start > (All apps >) Nuance PaperPort => PaperPort.
  2. If the Scan or Get Photo panel is not already displayed on the left side of the screen:
    Click Scan Settings. The Scan panel should then appear.
  3. Under the scanner section click Select.
  4. Ensure that TWAIN has a check next to it and from the list of available scanners select the TWAIN driver for your model brother machine. (ex: TWAIN: TW-BROTHER XXX-XXXX)
  5. Click OK. Your scanner should now be listed under the scanner section of the scan panel.
  6. Adjust any of the settings to your desired configuration.
  7. Place a check next to Display Scanner Dialog Box and Show Capture Assistant.
  8. Place the document you wish to scan in the Automatic Document Feeder (ADF) and click Scan.
  9. In the "Scanner Setup" dialog box adjust any of the settings to your desired configuration.
  10. Ensure that 2-sided Scanning is checked. You will then be able to select one of the following binding options:

     

    • Long-edge binding
    • Short-edge binding

      NUANCE PAPERPORT
  11. Click Start in the scanner window to begin the scan job.
  12. When the scanning is complete, click Cancel. You will be prompted with the following options:

     

    • Scan More Pages: Select this option if you wish to add additional pages to this scan job.
    • Scan Other Side: Select this option to perform a manual duplex scan of documents with images on both sides of a page.
    • Done: Select this option if you are finished scanning.
  13. When you are done scanning you will be taken to the PaperPort Desktop and the scanned document should appear.
     

Using Presto! PageManager (Macintosh only)

  1. Double click on the Presto! PageManager shortcut icon on the desktop or click Macintosh HD -> Application -> Presto! PageManager 9 for BR -> Presto! Page Manager SE 9.app or click Go -> Application ->  Presto! PageManager 9 for BR -> Presto! Page Manager 9.35.app.

  2. Place your document on the ADF (Automatic Document Feeder).
  3. In Presto click the Acquire button.

    PageManager Acquire button

     

  4. Place a check in 2-sided Scanning. You will then be able to select one of the following binding options:

     

    • Long-edge binding
    • Short-edge binding

      image
  5. Once you have configured all of your settings, click Start. The document will scan.
  6. Once the scan is complete, click Cancel.

Related Models

DCP-8155DN, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

If you need further assistance, please contact Brother customer service:

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